MAPLE CANADA TECHNOLOGIES INC. PRIVACY POLICY
At Maple Canada Technologies Inc., protecting your privacy is a priority. We are committed to protecting the personal information of all our users — drivers, passengers, business partners, and visitors.
- Collection of Personal Information
We collect only the information necessary to provide you with our mobility services, including:
- Name, address, email, and phone number
- Payment details
- Location information (GPS) while using our services
- Trip history, orders, and interactions with our platform
- Use of Information
Your data is used to:
- Provide and improve our services (ridesharing, delivery, Maple Rent)
- Verify user identities
- Ensure trip safety
- Process payments
- Provide personalized customer service
- Send promotions, special offers, and notifications (with your consent)
- Data Protection
We implement technical, administrative, and physical safeguards to protect your information against loss, theft, unauthorized access, disclosure, or modification.
- Information Sharing
We do not sell or rent your data. Your information may be shared only with:
- Drivers or partners necessary for service delivery
- Technology service providers or payment processors
- Competent authorities if required by law
- Your Rights
You have the right to:
- Access your information
- Request a correction
- Withdraw your consent (in some cases)
- Request deletion of your data, except where we are legally required to retain it
- Consent
By using our services, you consent to the collection, use, and disclosure of your information in conformity with this policy.
For any questions, requests for access, or complaints about the protection of your privacy, please contact our Privacy Officer:
connect@maplerides.com
Maple Canada Technologies Inc., Ottawa (ON), Canada
USER ACCOUNT, PASSWORD, AND SECURITY
To access certain services of Maple Canada Technologies Inc., users must create a personal account through our mobile application or website.
Account Creation and Accuracy
You agree to:
- Provide accurate, complete, and up-to-date information when registering.
- Update your profile if any information changes (address, payment method, etc.).
- Use only a single account per person. The use of multiple or fraudulent accounts is strictly prohibited.
Password and Access
- You are entirely responsible for keeping your password and account access confidential.
- Do not share your credentials with any third party.
In the event of unauthorized access or suspected fraud, you must notify us immediately.
Account Security
Maple Canada Technologies Inc. takes measures to safeguard its systems, but total security cannot be guaranteed. We recommend that users:
- Use strong and unique passwords.
- Log out after each session, especially on public devices.
- Never click on suspicious links or share sensitive information by email or text.
Suspension or Termination
We reserve the right to suspend or deactivate any account in cases of:
- Violation of our Terms of Use
- Fraudulent or abusive behavior
- Compromises to network or other users’ security
LIABILITY OF MAPLE CANADA TECHNOLOGIES INC. AND ITS MEMBERS
Quality Control
Maple Canada Technologies Inc. performs checks with the relevant authorities when members register as drivers, including:
- The Société de l’assurance automobile du Québec (SAAQ) for members in Québec
- The Ministry of Transportation of Ontario (MTO) for members in Ontario
- The Insurance Corporation of British Columbia (ICBC) for members in British Columbia
We also conduct annual checks of the information provided by drivers in these provinces to validate their driver’s license.
The use of our platform is based on the good faith and individual responsibility of each of its members.
Driver Conduct
Using the Maple Canada Technologies Inc. platform as a driver involves a firm commitment to respect the code of responsibility. Failure to follow the rules outlined below may result in:
- Temporary suspension of your account (reactivation fees may apply)
- Or permanent and unilateral termination of your account, without notice
As a driver, you are responsible for:
- 1. Providing Clear and Accurate Information
- Give precise details for each departure: time, location, destination, number of seats available, special conditions (pets, luggage, music, etc.).
- Choose a meeting point that is easily identifiable and safe for passengers.
- Honoring Your Commitment
- Stick closely to the information you have posted in your announcement.
- Do not modify schedules, routes, or conditions without notifying the platform and passengers at least 24 hours in advance.
- 3. Being Punctual
- Arrive at least 5 minutes before the scheduled departure time.
- Wait for passengers a reasonable amount of time (at least 10 minutes), unless otherwise specified.
- Managing Cancellations Responsibly
- Inform Maple Canada Technologies Inc. of any change or cancellation at least 24 hours in advance.
- If cancellation occurs less than 24 hours beforehand, reactivation fees or temporary restrictions may apply.
- Repeating cancellations or unreliable behavior may lead to account suspension.
- Ensuring Safety and Respect Onboard
- Maintain courteous, non-discriminatory, and respectful behavior.
- Ensure that the vehicle is clean, in good working condition, and compliant with provincial safety regulations.
- Do not use intoxicating substances before or during the journey.
- Respect Applicable Regulations
- Hold a valid driver’s license in your province.
- Carry up-to-date car insurance that covers occasional or commercial ridesharing, depending on local requirements.
- Comply with all road and highway laws.
By joining Maple Canada Technologies Inc., each driver commits to making mobility a trustworthy, ethical, and responsible service for the community.
Passenger Commitment
As a passenger on the Maple Canada Technologies Inc. platform, I commit to:
- Respect the scheduled departure time and show up at the meeting point on time (or notify the driver in case of delay).
- Provide accurate information when booking (name, phone number, number of passengers, etc.).
- Give at least 24 hours’ notice for cancellations (fees or restrictions may apply in cases of repeated cancellations).
- Respect the driver, other passengers, and the vehicle (cleanliness, personal belongings, behavior).
- Refrain from consuming illicit drugs or alcohol during the journey.
- Not request a detour from the scheduled route, unless expressly agreed upon by the driver.
- Respect health and safety measures put in place by the platform or the driver (e.g., wearing a mask, wearing a seatbelt).
Any violation of these commitments may result in temporary penalties or removal from the platform.
Code of Mutual Respect – Drivers & Passengers
At Maple Canada Technologies Inc., we believe in an inclusive, responsible, and respectful approach to mobility. All members (drivers and passengers) commit to:
Respect Others
- Be courteous, respectful, and free from all forms of discrimination (race, gender, age, religion, or any other consideration).
Respect the Journey
- Be punctual and communicate promptly (phone or text) if delayed.
- Confirm journey details in advance and respect the conditions previously agreed upon.
Respect the Environment of the Trip
- Keep the vehicle clean, quiet, and comfortable.
- Refrain from inappropriate behavior (such as playing excessively loud music, phone calls on speakerphone, or other disturbances).
Any conflict or disrespectful behavior can be reported through the app or by email at connect@maplerides.com.
Cancellations
- General Policy
- Booking credits are non-refundable.
- If a departure is canceled by the driver, the booking credits will be automatically credited back to the passenger’s account.
- Specific Conditions for Drivers
- a) If no passengers are registered:
- The driver may cancel the departure at any time by declaring it “departure complete.”
- b) If one or more passengers are registered:
- Any cancellation or change must be made by phone through Customer Service at 1-866-450-3333.
- Reactivation fees may apply if the cancellation or change occurs less than 24 hours before the scheduled departure time.
Good Faith Clause
At Maple Canada Technologies Inc., we believe that the success and safety of our service rely on the good faith and shared responsibility of all participants.
The smooth running of carpool journeys largely depends on the voluntary, respectful, and cooperative engagement of each user — whether driver or passenger. Certain situations may arise outside of our control (delays, unforeseen events, technical problems, etc.). That’s why we encourage an attitude of understanding, transparency, and collaboration.
By using our platform, you agree to act with integrity, show respect toward other members, and communicate promptly in case of change, cancellation, or problems.
General User Behavior
By using the Maple Canada Technologies Inc. platform, all users commit to adopting respectful and responsible behavior toward other members of the community.
It is strictly prohibited to:
- Download, post, email, or make available any content:
- That is harmful, threatening, abusive, or harassing;
- That is defamatory, tortious, vulgar, obscene, or pornographic;
- That infringes upon the privacy of another person;
- That incites hatred, violence, or racial, ethnic, religious, or other forms of discrimination;
- Or more broadly, any content that is reprehensible or unlawful under Canadian legislation.
Any violation of this policy may result in immediate disciplinary action, including account suspension or deletion, without notice.
User Behavior Toward Maple Canada Technologies Inc. Staff
Maple Canada Technologies Inc. does not tolerate any disrespectful conduct toward its employees.
Disrespectful conduct includes:
- Insults, threatening or offensive remarks;
- Intimidation, harassment, or discriminatory behavior;
- Any attempt at inappropriate contact, whether verbal or physical.
Any such behavior may result in the immediate suspension or deletion of the user’s account and legal action if necessary.
Special Conditions for Drivers
At Maple Canada Technologies Inc., the safety of our users is a top priority. That’s why, in addition to verifying the validity of drivers’ licenses, we pay particular attention to members’ driving records.
We particularly wish to highlight:
- Any offense related to driving under the influence of alcohol or drugs results in an automatic ban from the platform for the duration during which the driver is subject to the installation of an ignition interlock, as prescribed by law.
- Maple Canada Technologies Inc. reserves the right to prohibit or suspend a driver’s access to the platform if their driving record poses a potential risk to the safety of passengers or the community.
We believe in responsible mobility, respectful of the law and founded on trust between drivers, passengers, and the platform.
Special Conditions for Ontario
If you intend to use Maple Canada Technologies Inc.’s services as a driver or passenger in Ontario, it is your responsibility to be aware of and comply with the Ontario Public Vehicles Act.
This legislation specifies in particular:
- The definition of a rideshare vehicle, and
- The conditions to be met in order not to be considered a taxi or a vehicle for hire under the Act.
As a driver, you must make sure your use of the service fully meets these legal criteria to operate without a taxi license or additional commercial license.
Maple Canada Technologies Inc. strongly recommends that you consult this legislation or seek professional counsel if you have doubts about your eligibility.
Special Conditions for Crossing the Canadian-American Border
To facilitate a smooth and compliant border crossing between Canada and the USA, Maple Canada Technologies Inc. requests all participants in a cross-border carpool to respect the following conditions:
- Be 18 years of age or older.
- Have no criminal record in Canada or the USA.
- Carry all required identification documents and be ready to present them at the initial checkpoint, before arriving at the border.
These requirements aim to avoid any delay or entry refusal that could affect the entire carpool.
Special Recommendation for International Users
Given the global reach of the internet, you agree to respect all applicable laws and regulations in your country of residence, particularly those related to:
- Online code of conduct;
- Permitted content;
- Data protection;
- Local laws governing passenger transport.
You acknowledge that it is your responsibility to:
- Take out the necessary personal insurance for yourself and your passengers;
- Respect Canadian legislation, as well as that of your province or country of residence, in relation to transportation and digital transactions.
Any failure to meet these obligations may result in:
- Penalties under Canadian or foreign laws;
- Legal action against you.
Service Modification
Maple Canada Technologies Inc. reserves the right, at any time and without notice, to:
- Modify,
- Temporarily suspend,
- Or discontinue in whole or in part its services, including loyalty or referral programs.
This modification may affect both platform functionality and terms of use.
- Maple Canada Technologies Inc. bears no liability toward you or a third party in the event of:
- Change,
- Suspension,
- Or total or partial discontinuation of service.
Termination and Recycling of Accounts
You acknowledge and agree that Maple Canada Technologies Inc. reserves the right, at its discretion, to:
- Terminate all or part of your account,
- Restrict or suspend your access to all or part of the service,
- Delete or archive all content associated with your account,
at any time and without notice, for any of the following, without limitation:
- Prolonged inactivity of your account;
b. Violation of these conditions of use;
c. Behavior that contravenes the spirit or the letter of the policies, guidelines, or any other agreement related to service use;
d. Security, legal compliance, or fraud prevention reasons.
Maple Canada Technologies Inc. may also reuse or reassign inactive or deactivated account IDs, particularly for database management or service optimization purposes.
Relations with Advertisers
Any correspondence, transactions, or relationships you have with advertisers present on the site or service — including, but not limited to, promotions, payments, delivery of goods or services, and applicable conditions — are exclusively between you and the advertiser in question.
Therefore, Maple Canada Technologies Inc. assumes no liability for these relationships, nor for any losses or damages of any kind arising from such interactions or from the presence of advertisers on the platform.
Hyperlinks
The service, and/or third parties, may include links to other websites or internet resources. As Maple Canada Technologies Inc. has no control over these sites or resources, you acknowledge we cannot be held responsible for their availability.
Furthermore, Maple Canada Technologies Inc. disclaims all liability for the content, advertisement, products, services, or other material available on or from these sites or resources.
You also agree that Maple Canada Technologies Inc. shall not be liable for any damage or loss — actual or alleged — arising from the use of, reliance upon, or transactions made through these sites or resources.
Disclaimer of Warranties, Representations, and Conditions
Maple Canada Technologies Inc. offers no guarantee of reimbursement for unused prepaid reservations by the user, nor for annual driver or passenger subscriptions.
However, if, during your use of the service, a departure for which you reserved seats is unsatisfactory or does not take place as expected, Maple Canada Technologies Inc. agrees — subject to validation of the reasons — to credit you a number of reservations for future journeys. The conditions for this policy are at Maple Canada Technologies Inc.’s discretion.
This reimbursement policy expressly excludes any contribution made to the driver, if applicable.
In Case of a Complaint
Maple Canada Technologies Inc. commits to opening an investigation within a reasonable timeframe to determine whether intervention with the concerned driver or passenger is necessary, with the aim of protecting the interests of other members.
This after-sales service policy, along with the discretionary terms associated with it, constitutes the sole guarantee offered by Maple Canada Technologies Inc. to its members.
If you are dissatisfied with any other aspect of the service or wish to request a refund for unused prepaid reservations or your driver/passenger subscription, you agree that no refund will be granted. Your only recourse against Maple Canada Technologies Inc. and its directors will be the termination of your membership and the cessation of your use of the service.
Limitation of Liability
Maple Canada Technologies Inc., along with its subsidiaries, group members, officers, employees, representatives, co-branding partners, other partners, and licensors, shall under no circumstances be held liable for any direct, indirect, incidental, special, consequential, or exemplary damages, including but not limited to loss of profits, customers, data, or any other intangible losses, even if Maple Canada Technologies Inc. has been informed of the possibility of such damages.
This limitation of liability applies particularly to damages arising from:
- The use or inability to use the service;
- The cost of acquiring substitute goods or services resulting from the purchase or obtaining of goods, data, information, or services, or from receiving messages or conducting transactions through the service;
- Unauthorized access to or alteration of your transmissions or data;
- Statements or conduct of a third party on the site or via the service;
- Any other issue related to the service.
Referral of New Subscribers
Maple Canada Technologies Inc. offers you the opportunity to invite people from your network to register with Maple Canada Technologies Inc.
No Third-Party Beneficiaries
You expressly agree that no person or entity other than yourself and Maple Canada Technologies Inc. may claim any rights, benefits, or remedies under this agreement or these terms of use. This agreement is solely between the signatory parties and confers no advantage, protection, or obligation on any third party, except as explicitly provided herein. Accordingly, no third party is entitled to enforce any right or take any action based on this agreement.
Communication of Notices
Notices may be sent to you by email at the address associated with your account or by postal mail to the address provided upon registration. Maple Canada Technologies Inc. also reserves the right to post certain notices, including those related to changes to these terms of use or other important matters, directly on the official service website at: www.maplerides.com. Such notices shall be deemed received upon their posting or sending.
Trademark Information
Trademarks, including but not limited to Maple Canada Technologies Inc., the Maple Canada Technologies Inc. logo, as well as associated product names, services, and slogans, are registered or pending trademarks owned by Maple Canada Technologies Inc. or used under exclusive license in Canada.
Any reproduction, display, dissemination, distribution, or use—whether in whole or in part—of these trademarks, logos, or distinctive signs without prior written authorization from Maple Canada Technologies Inc. is strictly prohibited and may lead to legal action.
You agree not to use Maple Canada Technologies Inc.’s trademarks in any manner likely to cause confusion, imply a connection or endorsement that does not exist, or harm the company’s image.
VIOLATIONS
Maple Canada Technologies Inc. is committed to maintaining a safe, respectful, and legally compliant platform for all its users. If you witness or are a victim of any violation of these terms of use, we encourage you to report it immediately to our Customer Service.
You can contact us by email at: connect@maplerides.com
or by phone at: 1-866-450-3333
All reports will be treated with seriousness, confidentiality, and diligence. Maple Canada Technologies Inc. reserves the right to take any appropriate action, including suspension or termination of access to the service, in case of non-compliance with these terms.